Improving our client's brand experience. Our fast changing business
enviroment. Resilient. excellence and continuos improvement . Manage
inbound and outbound call teams. motivated customer focused team of CSOs
(Customer Service Officers)

 Inspired motivator required. Ensuring quality results are delivered.
Positive and energetic, manage the team to achieve KPIs ensuring that team
members contribute fully to their own areas of responsibility.

   managing and ensuring the smooth running of call center
   identifying CSO training requirements and planning training sessions
   organizing shift patterns and scheduling
   handling difficult customer complaints and inquiries
   experience and diplomacy skills to resolve and address the issues
   arisen.
   Problem solver, ability to communicate with people from all walks of
   life
   Lead, motivate, develop and supervise a team of CSOs
   You are ensure that the very highest standards are maintained